by Courtney McVey, Modena Digital Consulting

Businesses often wait until things feel overwhelming to look for help — but hiring a process consultant isn’t just about fixing chaos. It’s about building smarter systems before the bottlenecks appear.

A process consultant steps in to evaluate how your business runs day to day, uncovering inefficiencies you might not even see because you’re too close to them. Sometimes, all it takes is an outside perspective to realign workflows and save valuable time and resources.

One of the biggest advantages of working with a consultant who has experience across multiple industries is perspective. The systems that help a salon schedule clients efficiently might also streamline operations for an event company or small legal firm. Thinking beyond your industry opens doors to ideas that can be tailored seamlessly to your business.

When should you consider bringing someone in?

• When your team spends more time reacting than planning.

• When projects feel disorganized or repetitive issues keep resurfacing.

• When growth feels stalled because your systems can’t keep up.

Process consulting isn’t about starting over. It’s about creating calm through structure, designing workflows that support growth, and helping your team focus on what they do best.

“Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.”
— Michael Porter